FAQ

How can I know if my order has been successfully placed?

After successful order registration, a confirmation message will be displayed on the website and a confirmation SMS will be sent to you.

Is a purchase invoice sent along with my order?

If needed, a printed invoice is sent with the package, or you can receive a digital version of it through your account panel.

How can I pay for my order?

Currently, payment is processed through the online portals of banks. Orders are only finalized after payment is completed.

Can I place my order by phone?

Yes, if needed, you can contact the support number and place your order over the phone.

Can I order multiple different products at the same time?

Yes, you can add multiple products to the shopping cart and complete them together in a single final order.

Can I place the order under someone else's name?

Yes, you just need to accurately enter the recipient’s information including name, address, and contact number.

Can I change the product after placing the order?

If the order hasn’t been shipped yet, you can change the product. Please contact support.

What should I do to place a bulk or corporate order?

Please contact our support team to place a bulk order so they can inform you of the special terms and pricing.

Is it possible to have orders shipped outside of Iran?

No, currently order shipments are only delivered within Iran.

How can I be notified when out-of-stock products become available?

On the out-of-stock product page, you can register your phone number or email to be notified when it becomes available.

If a payment error occurs, how will the amount be refunded?

The excess amount will be refunded to your account or credited towards your next order.

How long does it take to prepare custom order products?

For custom products, the preparation time is longer and will be specified when placing the order.

If your order does not arrive, what should you do?

If the package does not reach you within the announced timeframe, please contact support for follow-up.

If the order arrived damaged or defective, how can I follow up?

Please contact support immediately to have the item replacement or refund processed and completed.

If I enter the wrong delivery address, what should I do?

Please contact support as soon as possible so that, if feasible, the address can be corrected before shipment.

How long after shipping will I receive the tracking code?

The tracking code is usually sent to you via SMS immediately after the package is handed over to the postal service.

How much is the shipping cost for the order?

Shipping costs are calculated based on weight and destination, and will be displayed to you during the final checkout process.

How many days does shipping orders usually take?

Package delivery typically takes between 3 to 5 business days. In some cases, it may take up to 7 days.

Which postal service are the orders shipped with?

Packages are shipped via Express Post or Tipax, depending on the destination and shipping conditions.

Can I specify a specific time for package delivery?

It is not possible to specify an exact delivery time, but you can note your request in the order comments section.

How can I cancel my order?

If the order hasn’t been shipped yet, it can be cancelled. Please contact support.

If I selected the wrong product, can I change it?

Yes, you can change the product as long as the package hasn’t been shipped. Please contact support.

FAQ